Drop us an email.
NovaNota is a small, carefully built tool — not a helpdesk and not a hotline. But every message is read by a real human. Whether you found a bug, miss a feature, got stuck on a PDF or simply want to share feedback: write to us.
Email
To: mail@hoch4MEDIEN.de
Subject: Support NovaNota
What we can help with
- Library & files — Importing PDFs and MusicXML, sorting, collections, iCloud sync.
- Reader & annotations — Apple Pencil, pens and colors, bookmarks, printing and export.
- Backing tracks & recording — Importing audio, tempo, loop, your own takes.
- Practice — Metronome, foot pedal, practice suggestions, setlists.
- BandConnect — Sharing via QR code, rehearsal room setup.
- Free & Pro — Document limit, in-app purchase, restoring on new devices.
What helps us reply quickly
So we can help you precisely, these details are gold:
- Which device (iPhone, iPad or Mac) and which system version.
- NovaNota version (at the bottom of Settings).
- What happens — and what you expected to happen.
- If possible: a screenshot or a short description of the steps.
Note
We reply personally. No queue, no ticket number — just a real answer, as soon as we're back at the desk.